Moving can be stressful, and the last thing you need is to fall victim to a moving scam. Unfortunately, dishonest companies take advantage of unsuspecting customers with hidden fees, lowball estimates, or even holding belongings hostage.
Knowing what to look for when choosing a mover can save you time, money, and frustration. In this guide, we’ll walk you through key steps to identify a reputable moving company, avoid common scams, and ensure a smooth, stress-free relocation.
1. Check Licensing & Credentials
Verify that the moving company is licensed and insured. For interstate moves, check their USDOT number on the Federal Motor Carrier Safety Administration’s website.
2. Get a Written Estimate
Avoid movers that only provide verbal estimates. A legitimate company will offer a binding or not-to-exceed estimate in writing.
3. Be Wary of Lowball Quotes
If a price seems too good to be true, it probably is. Some scam movers lure customers in with low estimates, then add surprise fees later. Always insist on in-home or on-site estimates where the moving company physically assesses your items. Virtual or over-the-phone quotes are often inaccurate and can lead to significant price increases on moving day.
During an on-site estimate, a reputable mover will:
- Thoroughly inventory all items to be moved
- Assess access challenges like stairs, elevators, or narrow doorways
- Identify items requiring special handling or packing
- Provide a detailed written estimate broken down by services
4. Read Reviews & Ask for References
Look for companies with positive reviews on Google, Yelp, or the Better Business Bureau. Ask for references from past clients.
5. Consult Your Real Estate Professional
Your realtor is a valuable resource when selecting a moving company. Experienced real estate agents have guided numerous clients through relocations and often maintain relationships with reputable local movers. They can:
- Recommend trusted moving companies they’ve worked with previously
- Share feedback from past clients about their moving experiences
- Help coordinate timing between your closing and moving dates
- Advise on local regulations that might affect your move
Many top realtors maintain a network of reliable service providers, including movers, as part of their value to clients. Don’t hesitate to ask your agent for recommendations—their reputation depends on connecting you with quality professionals.
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